Role Details:
- Title: Senior IT Support Specialist (NA)
- Location: Remote initially → Onsite (Port Washington, WI)
- Type: Contract-to-Hire (6 months with strong potential for full-time conversion)
- Rate: $30/hour on W2
Role Overview:
This is a high-impact role where you will act as the primary IT presence for the region. You’ll be responsible not only for day-to-day support but also for improving IT processes, reducing recurring issues, and enhancing the overall user experience.
This is a high-impact role where you will act as the primary IT presence for the region. You’ll be responsible not only for day-to-day support but also for improving IT processes, reducing recurring issues, and enhancing the overall user experience.
Key Responsibilities:
- Own and resolve 1st & 2nd line IT issues across hardware, software, and networking
- Serve as the primary IT point of contact for the regional office
- Manage incidents and service requests end-to-end with accountability
- Identify recurring issues and implement long-term fixes
- Improve onboarding/offboarding workflows through automation and standardization
- Provision users across Active Directory, Entra ID (Azure AD), and Office 365
- Configure and support Windows and macOS devices
- Manage devices using Intune, Jamf, or similar tools
- Collaborate with HR and global IT teams for seamless operations
- Support executives and senior stakeholders with professionalism
- Assist with onsite IT infrastructure, conferencing systems, and networking issues
What Success Looks Like (First 6 Months):
- Independently resolve most IT issues with minimal escalation
- Reduce recurring tickets by addressing root causes
- Improve onboarding efficiency and documentation
- Build strong relationships with regional stakeholders