Position Details
- Job Title: Service Desk Specialist
- Location: Auburn, MA 01501 (Onsite)
- Duration: 8 Months
- Pay Rate: Up to $42.25/hr on W2
- Schedule: Monday-Friday (Onsite)
Job Summary
The Service Desk Specialist will serve as the primary point of contact for internal IT support, providing both deskside and phone support for approximately 200-300 onsite employees across warehouse and administrative departments. The ideal candidate will be customer-focused, organized, and comfortable supporting users at all levels of the organization.
Responsibilities
- Provide deskside, walk-up, and phone support for end users.
- Troubleshoot hardware, software, Windows, Office, SAP, and application issues.
- Manage incidents, service requests, and asset management through ServiceNow.
- Perform PC imaging, hardware provisioning, software installations, and device setup.
- Diagnose and resolve desktop, laptop, printer, and peripheral issues.
- Support Active Directory user account administration.
- Utilize remote support tools to assist users.
- Escalate complex issues to appropriate support teams.
- Maintain excellent customer service while prioritizing multiple requests.
- Participate in onboarding, site orientation, and support of VIP users.
Required Qualifications
- 1-3 years of IT Service Desk/Desktop Support experience.
- 1-3 years of Call Center or phone-based technical support experience.
- Strong knowledge of Windows 10/11 and Windows Services.
- Experience supporting desktops, laptops, printers, and peripherals.
- Knowledge of TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory user administration.
- Experience using remote desktop/support tools.