We’re Hiring: Level 2 IT Support Specialist
Location: Union, NJ – Onsite
Pay Rate: $35/hr on W2
Employment Type: Contract
We are seeking an experienced Level 2 IT Support Specialist to provide advanced technical support to employees across multiple company locations.
Key responsibilities:
- Troubleshoot desktops, laptops, mobile devices, peripherals, software, and network-access issues.
- Resolve escalated incidents and service requests requiring advanced or onsite support.
- Install, configure, upgrade, and maintain end-user hardware and software.
- Support device deployments, hardware refreshes, office moves, equipment returns, and asset tracking.
- Document troubleshooting steps and resolutions in ticketing and knowledge-management systems.
- Coordinate with Level 1 support, infrastructure teams, application teams, and vendors.
- Travel to nearby company locations when onsite technical assistance is required.
Requirements:
- Bachelor’s degree with five years of relevant experience, or a master’s degree with three years of experience.
- Equivalent professional experience may be considered instead of a degree.
- Strong Level 2 desktop-support and troubleshooting experience.
- Excellent communication, documentation, and customer-service skills.
- Ability to work onsite in Union, NJ, and travel to assigned locations as needed.