Title: Tier-2 Help Desk Support (Field IT) -
Battleground, WA 98604
Duration: 6 months to start
Payrate: 28 $ on W2
Travel: Approximately 20% travel to field offices (Eugene, OR, Tri-Cities, Seattle, Eastern Washington, and other regional locations)
Job Description:
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.
Requirements/Qualifications:
- Excellent customer service, interpersonal and communication skills
- Strong prioritization skills
- Ability to adapt to changing technologies and learn new technologies
- Bachelors in Information Technology or Associates plus 3-5 years of Experience
- Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
- Desktop/Laptop Imaging experience
- Hardware & software Application Maintenance and Support
- Perform asset management requirements